Trustpilot

Manage Your Pet Insurance Policy

Your central place to view and access important documents related to your policy - designed to keep everything organised and within easy reach.

Log In to Your Policy Portal

Access your secure online portal where you can:

  • View and download your policy documents
  • Make a claim
Pet Tip!

Keep Your Vet Receipts Safe

If your pet needs treatment, always ask for a detailed invoice from your vet and keep a copy for your records. It makes the claims process quicker and smoother - and helps ensure you get reimbursed without delays.

Help for existing customers

If you have any further queries about your policy or want to know more, find all the details below or check out our FAQs section.

Most of the below can be found in your online customer portal.

Make a claim

If your pet needs treatment, we're here to help.

To make things quicker and easier, it's helpful to have the following information ready before you begin:

  • Your personal details and policy number - you'll find this in your welcome document.
  • Details about your pet's condition and treatment - including dates, symptoms and any vet visits or invoices.

We know how stressful it can be when your pet is unwell, so we've made the claims process as simple as possible.

Start your claim

Query about your policy

  • If you have any questions, the quickest way to find answers is by checking our comprehensive FAQs before calling us as you may be able to get the information you need more quickly.
  • If not, you can contact us through our Live chat at the bottom right of this page.

Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Visit our FAQs

Cancel your policy

We're here to help. If you need to cancel your policy, you can contact us via Live Chat, email or give us a call using the details in the “Contact us” section.

To make things quicker, please have the following details ready:

  • Your personal details.
  • Your policy number - you can get your policy number from your welcome document.

Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Call us on 0333 034 8945

Add or Update Your Policy

Whether you've welcomed a new pet into the family or your pet's medical history has changed, we're here to make updating your policy simple.

You can contact us by Live Chat to make changes such as:

  • Updating your personal details, such as your address or contact number.
  • Letting us know if your circumstances have changed, like a new pet or a change in ownership.
  • Adding another pet to your policy (up to 6 pets per policy).
  • Changing your pet's details, such as breed or age if there was an error.

Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Live chat at the bottom right of this page

Renew your policy

We'll send you a renewal letter around three weeks before your current policy ends.

Please take a moment to review the documents carefully and before renewing, check that:

  • Your cover suits your pet's needs for the year ahead - including any changes in health, lifestyle or travel plans.
  • Your personal details are up to date, along with information for any other pets.

If you have any questions or need help, we're just a call away.

Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Call us on: 0333 034 8945

View or Download Documents

Need a copy of your policy schedule? You can view and download all your documents anytime via your online portal.

Access my documents

Paws for a Moment...

Still unsure? Check our FAQs for answers to the things most pet parents want to know - minus the corporate waffle.

Most of the below can be found in your online customer portal.

Speak to one of our agents today via the 'Chat With Us' button.

We're here Monday - Friday 9am - 5pm (excluding Bank Holidays).