For all travel insurance claims, including lost personal possessions, holiday cancellation or cutting short your trip, medical (non emergency) and travel delay claims, please call the claims phone number below. Call charges will vary. Calls may be monitored and recorded.
Emergency medical assistance (Please remember to quote your name and policy number) - 24-hour Help Line
+44 (0) 203 336 7443
AXA claims helpline
+44 (0) 203 336 7443
Register a claim - global.eu.axa.travel
For financial failure cover claims
+44 (0)345 266 1872
Scheduled airline failure
+44 (0)345 266 1872
Gadget claims and complaints
0330 020 0123
Need help?
If you have any further queries about your policy or want to know more, find all the details below or check out our FAQs section.
Most of the below can be found in your online customer portal
Speak to one of our agents today via the 'Chat With Us' button.
We're here Monday - Friday 9am - 5pm.
Our optional extras
We offer a fantastic range of optional extras for you and your trip that can be added to your policy when you get a quote.
Winter sports
Cover whilst taking part in Winter Sports. Winter sports insurance provides cover for emergency medical treatment caused by your participation in Winter Sport activities, the delay, loss, theft or damage to your ski equipment, cover for ski pack expenses, piste closure and avalanche closure.
Cruise cover
Providing you with added protection for excursions, itinerary changes and even increased baggage limits, so you can relax on your trip and enjoy the high seas.
Golf cover
If you're golfing while you're away, you can protect your clubs.
