Manage your pet insurance policy

If your pet needs treatment, we're here to help. To make things quicker, it's helpful to have the following ready:

• Your personal details and policy number, found in your welcome document.
• Details about your pet's condition and treatment, including dates, symptoms and any vet visits or invoices.

The quickest way to find answers is by checking our comprehensive FAQs before calling us, as you may be able to get the information you need more quickly. If not, contact us through Live Chat.

Our opening hours are Monday to Friday, 9am to 5pm, excluding Bank Holidays.

We're here to help. If you need to cancel your policy, contact us via Live Chat, email or phone. Please have your personal details and policy number ready.

Our opening hours are Monday to Friday, 9am to 5pm, excluding Bank Holidays.

If our service doesn't meet your expectations, we want to hear about it. Complaints about your policy can be raised on 0333 034 8945 or by email, and complaints about a claim through Davies. If it isn't resolved, you can refer it to the Financial Ombudsman Service.

Whether you've welcomed a new pet into the family or your pet's medical history has changed, we're here to make updating your policy simple. Contact us by Live Chat to make changes such as:

• Updating your personal details, such as your address or contact number.
• Letting us know if your circumstances have changed, like a new pet or a change in ownership.
• Adding another pet to your policy, up to six pets per policy.
• Changing your pet's details, such as breed or age, if there was an error.

We'll send you a renewal letter around three weeks before your current policy ends. Please review the documents carefully and check that:

• Your cover suits your pet's needs for the year ahead, including any changes in health, lifestyle or travel plans.
• Your personal details are up to date, along with information for any other pets.