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Pre-existing medical conditions

Travel with the right cover for your medical history

Tell us about your medical history and we'll do our best to find the right cover.

  • All pre-existing conditions considered
  • Straightforward medical questions at quote stage
  • 24/7 medical support, included with your policy
Get a price in just minutes
A smiling doctor reviewing notes on a tablet
Travel insurance underwritten by AXA

Travel cover underwritten by Inter Partner Assistance S.A. UK (part of the AXA Group), so your claims are backed by one of the world's largest insurance groups.

Why declaring matters

If we don't know about a condition you have, future claims may be rejected, or payment could be reduced even if a claim is not related directly or indirectly to a pre-existing medical condition.

£20,000–£40,000

A routine medical procedure in Europe, without insurance.

£80,000+

An air ambulance repatriation from the United States.

Declared

Conditions you tell us about at quote stage can be covered. Declaring may change your premium, which we always show before you buy.

Doctor Please!

A doctor on call, wherever you are

Included with every policy. Book a remote consultation with an English-speaking doctor from your phone, day or night, without leaving your hotel room.

A traveller on a video call with a doctor

What counts as a pre-existing medical condition

In travel insurance terms, a pre-existing medical condition is any disease, injury, illness, or medical investigation or test that happened in the past, or that you were experiencing when you bought your policy. Declare any medical condition where you or anyone covered has suffered from, received medical advice for, or treatment (including surgery, tests investigations) or been prescribed drugs or medication for in the last 5 years. This includes cancer, heart or circulatory conditions, diabetes, neurological conditions, breathing conditions, kidney, renal or liver conditions and psychiatric or psychological conditions.

You should also declare any other medical condition for which treatment, medication, tests or investigations have been received, prescribed, recommended or are awaiting within the last 12 months.

It takes minutes

Declaring a condition at quote stage is quick, and gives you an accurate price for the cover you actually need rather than a policy that might not pay out.

Most conditions considered

We can cover a wide range of conditions once declared. Where we can't, we'll tell you plainly rather than leave you finding out at claim stage.

It protects you, not just us

An undeclared condition could affect your cover or a future claim. Declaring it helps make sure the cover is right for your circumstances.

Watch, 2 minutes

Not sure what to declare? Watch this first

Made with Inter Partner Assistance S.A. UK (part of the AXA Group), this short video walks through why declaring matters and what happens once you do, in plain terms rather than policy language.

How declaring works

  1. Tell us at quote stageAnswer the medical screening questions honestly and completely when you get your quote.
  2. We confirm what's coveredYour quote reflects the conditions you've declared and accepted, so you know exactly where you stand before you buy.
  3. Conditions change, check with your doctorIf your health changes before the start of your trip, you should check with your medical practitioner that you are fit to travel. If your medical circumstances change once you are covered, you do not need to tell us during the policy term, but you should let us know at renewal.
Policy documents

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Still not sure this is the right cover?

Every policy shares the same standard included cover. Here is where else to look.

Need help?

Whatever the question, we're here before, during and after your trip.

Can’t get the cover you need?

If a medical condition means we can’t offer cover, or the premium isn’t right for you, the MoneyHelper travel insurance directory lists specialist providers who may be able to help. Call 0800 138 7777 or visit their website, rather than travelling without cover.

What are the benefits?

Some of the advantages of using the directory make it easier for you to navigate the available market and make it more likely in finding a firm who:

  • Is willing to offer cover for your condition
  • Is willing to offer cover for your condition without specific exclusions
  • Is willing to offer cover for your condition at a more affordable price
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