If you’ve been impacted by the war in the Middle East, please check the latest FCDO guidance before you travel.
Travel insurance

Submit your travel insurance claim

For all travel insurance claims, including lost personal possessions, holiday cancellation or cutting your trip short, medical (non-emergency) treatment and travel delay, call the claims line or register your claim online with AXA.

Medical emergency abroad? Contact the Emergency Assistance Team's 24-hour Help Line straight away on +44 (0) 203 336 7443. Please remember to quote your name and policy number.

How to make a claim

Travel insurance claims (AXA)

For all travel insurance claims including lost personal possessions, holiday cancellation or cutting short your trip, medical (non-emergency) treatment and travel delay, please register your claim directly with AXA online or call the claims number below.

Gadget claims (Taurus)

For gadget claims, please register your claim directly with Taurus online or call the claims number below.

Manage your policy

View documents, update your details or renew your cover through your online customer account.

Manage my policy

Need help?

Whatever the question, we're here before, during and after your trip.

Can’t get the cover you need?

If a medical condition means we can’t offer cover, or the premium isn’t right for you, the MoneyHelper travel insurance directory lists specialist providers who may be able to help. Call 0800 138 7777 or visit their website, rather than travelling without cover.

What are the benefits?

Some of the advantages of using the directory make it easier for you to navigate the available market and make it more likely in finding a firm who:

  • Is willing to offer cover for your condition
  • Is willing to offer cover for your condition without specific exclusions
  • Is willing to offer cover for your condition at a more affordable price
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