Manage your travel insurance policy

Whatever's happened, we're here to help. To make things quicker, it's helpful to have the following ready:

• Your personal details and policy number, found in your welcome document.
• Details about what happened, including dates, locations and any supporting documents such as receipts or reports.

The quickest way to find answers is by checking our comprehensive FAQs before calling us, as you may be able to get the information you need more quickly. If not, contact us through Live Chat.

Our opening hours are Monday to Friday, 9am to 5pm, excluding Bank Holidays.

We're here to help. If you need to cancel your policy, contact us via Live Chat, email or phone. Please have your personal details and policy number ready.

Our opening hours are Monday to Friday, 9am to 5pm, excluding Bank Holidays.

If our service doesn't meet your expectations, we want to hear about it. Complaints about the sale or administration of your policy can be raised on 0345 307 3971 or by email, and complaints about a claim are handled by the relevant claims team. If it isn't resolved, you can refer it to the Financial Ombudsman Service.

Whether your plans have changed or your circumstances are different since you took out your policy, we're here to make updating your policy simple. Contact us by Live Chat to make changes such as:

• Updating your personal details, such as your address or contact number.
• Adding an extra destination or extending the dates of your trip.
• Adding someone else to your policy.
• Letting us know about a change in your medical circumstances.

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and, before you renew, please check the following:

• Your cover is suited to your travel plans for the next year.
• Your personal information and those of any other individuals on the policy.